Platin Casino is operated by Red Rhino Ltd, which is based in Malta. Although the company does not offer any other online casinos apart from Platin Casino (which is unusual in the market), this is not a reason to switch to a Platin Casino alternative. Nevertheless, there are players who are actively looking for another gambling provider. But why is this the case? And which alternative providers would come into question for a change? We explain.
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Back to the current customer bonus offers: It would have been great if they could have looked forward to free spins or other such incentives on a regular basis. Although there is an in-house platinum club where you can get 20 free spins every week from the gold level, you first have to spend more than 1,350 euros to qualify. Those who only want to dare to play a little game now and then will be disappointed by this offer.
Speaking of satisfaction: Platinum Casino's support could definitely be available a little longer: For example, the live chat is only available 15 hours a day, while the competition often offers a chat that is open around the clock. Alternatively, you can only contact the customer support by mail, a telephone number is not given.
Similar online casinos to Platin Casino: What should a PlatinCasino replacement be able to do better?
Platin Casino is undoubtedly not a bad online casino - but there are some criteria where the operators unfortunately still need to improve. This is especially true for the bonus promotions, of which there are unfortunately only a few here. A decent Platinum Casino alternative should therefore not only offer an enticing welcome bonus, but also surprise its regular players with free spins, cashback incentives, competitions, deposit bonuses and similar promotions.
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7 days is simply far too short a period for the effective implementation of all the bonus criteria mentioned - after all, there are players who do not spend their free time in the online gaming hall every day. Therefore, make sure that your potential PlatinCasino alternative gives you at least 30 days to fulfil the bonus criteria - in our opinion, this is a really reasonable value. When it comes to fairness, you should not only pay attention to the bonus amount, but also to the fine print. If a bonus has to be wagered more than 30 times, you should really think about whether you really want to take advantage of the offer - this only makes sense if you prefer to deposit large sums into your player account. You should also stay away from bonus offers that require you to wager the deposited real money as well - bonus money wagered several times is more than enough.
Last but not least, excellent customer service is the be-all and end-all of any online casino. A 15-hour accessibility, as offered by Platin Casino, seems like a fantastic offer at first glance - but since the casino is open 24 hours a day, problems can arise at any time. Therefore, make sure that the live chat can ideally be used indefinitely and that telephone contact is also possible if required.
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Conclusion
Platin Casino is a very powerful online casino, especially with its large selection of games, a beautiful and well-structured website and a generous welcome bonus. Unfortunately, there are reasons to consider an alternative to Platin Casino, even if the number is small. You can of course also check out Tipico or Stargames Alternative take a look.
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